Polityka zwrotu kosztów
We truly value your trust and continued patronage. Your complete satisfaction is our highest priority. Should you be anything less than fully satisfied with the items you receive, our support team is always available to assist you.
30-Day No-Hassle Return Promise
We provide a 30-day return window starting from the date your package is delivered, as officially recorded by the logistics carrier.
Return Eligibility: All items must remain in their original, unused and unblemished condition, with all original tags and packaging fully intact.
Damaged, Defective or Incorrectly Shipped Items
Please examine your order immediately upon delivery. If you encounter any of the issues listed below, please reach out to us within 48 hours:
- The item sustained damage while in transit.
- The item you received does not correspond to your purchase (incorrect product).
- The item contains a manufacturing defect or workmanship flaw.
Resolution: We will cover all return shipping costs and arrange for an immediate exchange or a full refund of your purchase amount.
How to Request a Return (4 Straightforward Steps)
To ensure a seamless return experience, please do not ship the item back without prior approval from our team:
- Reach Out to Customer Support: Send an email to our official support address lindonboahn@gmail.com, including your order number and the reason for your return. Please attach clear photos of the issue if it involves product quality.
- Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number together with step-by-step return instructions within 24 hours.
- Arrange Return Pickup: For all approved returns, we will provide a pre-paid return shipping label or schedule a courier pickup service at no extra charge to you.
- Ship Your Package: Pack the item securely and hand it over to the designated logistics carrier.
Refund Procedure
- Inspection Period: We will conduct a full quality check of the returned item within 3–5 business days of receiving it.
- Refund Method: Once the returned item passes our quality inspection, the refund will be processed and returned to your original payment method.
- Refund Timeline: Refunds generally take up to 10 business days to process. If you have not received the funds after 15 business days, please contact your card issuing bank or get in touch with us, and we will provide the relevant transaction reference number.
Contact Us
If you have any questions regarding returns or exchanges, please do not hesitate to contact us:
Customer Service Email: lindonboahn@gmail.com
Response Time: We guarantee a response to all customer inquiries within 24 business hours.